My perspective comes from 11 years of fixed-operations leadership across domestic, import, and luxury dealerships, coupled with a computer science background.
I've implemented myKaarma across the stores I've led and video multi-point inspections at every store I've led since 2021. That experience taught me to connect the system to the advisor's conversation, the technician's work, and the customer's decision.
I look for problems worth solving: work that makes an individual more productive, protects department profitability, or removes expense without weakening the experience.
Automotive restoration and vehicle design are personal interests that carry into my creative work. I appreciate the decisions behind a well-built vehicle—and the same care in the systems around it.